The Users panel inside Settings is where you control who at your organization can sign in to Turris and how much of the platform each person can see or change. From one screen you add new teammates, edit their name, position, and roles, remove members who no longer need access, and open the Role Permissions reference to confirm exactly what each role is allowed to do before you assign it.

The Users page lets a carrier, MGA, or wholesaler administrator manage organization membership and decide the access level of every colleague who uses Turris. It is the single source of truth for who belongs to your organization and which roles they hold.

Who uses it. Operations and compliance leads, usually holding the Admin role, who onboard new hires, rotate departing teammates off the platform, and adjust roles when responsibilities shift. A non-administrator can open the page to view and update their own profile, but cannot create, edit, or delete anyone else.

You can use this page to:

The Users panel lives inside the global Settings modal, which you can reach from anywhere in the application.

Close the modal at any time with the close icon in the top-right of the modal header to return to the page you were on.

Click any row to open the Update User side panel for that teammate. Administrators can open any row. A non-administrator who clicks any row other than their own sees the error "You do not have permission to update users." and the panel does not open.

When you'd do this. A new colleague has joined your compliance, legal, operations, or engineering team and needs to sign in to Turris to do their job. Adding a user requires the create-user permission, which administrators hold.

Note: The email address becomes the user's permanent sign-in identity and is locked after creation. If you mistype it, delete the user and add them again with the correct address.

When you'd do this. A teammate has changed roles (for example, moved from Compliance into Legal), updated their name or job title, or needs an extra role added to reach a new feature area.

Note: A non-administrator can open only their own row, where the Roles dropdown is hidden. They can update their first name, last name, and position, but not their email or roles. To change a non-administrator's roles, an administrator must do it for them.

When you'd do this. A teammate has left the company, moved to a role that no longer needs Turris access, or you are cleaning up a stale invitation. Removing a user is immediate.

Warning: Deletion takes effect immediately and the user can no longer sign in. Make sure your organization keeps at least one other administrator before removing an admin account, so no one is locked out of user and organization management.

When you'd do this. Before assigning a role to a new user, or while troubleshooting why a teammate cannot see a particular feature, open this reference to compare exactly what every role can do, side by side.

Tip: Treat the Role Permissions table as the authoritative reference. Two features with similar names can have very different access rules per role, so check the table before assigning.

Roles control what each user can do in Turris. At least one role must be assigned to every user, and roles can be combined to grant the union of their permissions.

Combine roles when a teammate wears more than one hat. Assigning both Compliance and Legal, for example, grants the union of those permissions without escalating the user to Admin.

Note: A separate Pending Admin state exists internally for invitations an admin invitee has not yet accepted, but it is not selectable from the Roles dropdown. Choose from the five roles above when adding or updating a user.

The Users table lists every member of your organization on a single page, alphabetized by first name, with pagination intentionally turned off so the whole team is visible at once. To find a specific person quickly, use the table's search box at the top of the table. It matches against:

Click the User column header to sort the list by name. Email and Roles are display-only and are not sortable.

Why don't I see the Add User button? Adding users requires the create-user permission, which administrators hold. If the button is missing, your account does not currently have that permission. Ask another administrator to add the new user, or to grant you the Admin role.

Can I change a user's email address after I add them? No. The Email field is locked once a user has been created, because it becomes the permanent sign-in identity. To use a different email, delete the existing user and add a new one with the correct address.

Can I update my own role? No. The Roles dropdown is hidden when you open your own profile, so you cannot change your own role assignments. Ask another administrator to update your roles for you.

Can a user hold more than one role? Yes. Select multiple roles in the dropdown when adding or updating a user. The user receives the combined permissions of every role assigned to them.

What happens to a user's access after I delete them? Deletion is immediate. The user can no longer sign in to Turris with that account and will lose access on their next sign-in attempt.

Why do I see "You do not have permission to update users" when I click someone's row? A non-administrator can open only their own profile. Clicking any other user's row surfaces this error. Only administrators can edit other users.

A row in the Role Permissions table is dimmed with a lock icon. What does that mean? That feature is Premium, meaning it is gated behind a subscription tier your organization has not enabled. Contact your Turris account manager to discuss upgrading.

Where can I see exactly what each role can do? Click View Role Permissions near the top of the Users panel. The wide reference table pairs every feature and settings area with the read and write capability of each role.

If you have questions about managing users in your organization or encounter any issues, contact our support team at support@turris.com.