Compliance Overview is where your agency sees its own licensing and appointment health in one place, so you can confirm you are in good standing before a carrier or MGA asks for proof. It opens on your organization's overall status, then lets you drill into the exact states, licenses, and appointments behind that number.

Compliance Overview answers a single question fast: "Is my agency compliant right now, and if not, where is the gap?" Instead of checking each state license and carrier appointment one at a time, you get a roll-up of your whole organization, then click in to see the detail.

Who uses it. The licensing or compliance manager at an agency, and the agency principal or owner who needs a quick read on the organization's standing. It is the page you open before responding to a market's onboarding request, before a renewal cycle, or whenever a carrier questions whether you are properly licensed.

With Compliance Overview you can:

Open Compliance Overview from the left sidebar by selecting Agencies (the agency-level item; the exact label follows your account's terminology, for example Claims Orgs for a TPA account). The page loads with your own organization shown as a single row beneath a compliance summary.

What's visible on the page

At the top of the page, a compliance summary shows four counts side by side:

Below the summary, a table lists your agency:

To open the full breakdown, click your agency's row in the table. This opens your agency's compliance detail.

When you'd do this. Your overall status is anything other than fully compliant, and you need to find which states and which licenses are responsible before you renew, file, or reply to a market.

Tip: Start from the states with a red or yellow License Status shield. Those are the positions affecting your overall standing, and fixing them moves your top-line numbers fastest.

Compliance Overview itself lists only your own agency, so there are no filter controls on this first page. The filtering happens once you click into the detail, where each view has its own status filters (described under Detail Pages).

The detail views use a filter panel that sits directly above each table. Open the tooltip beside the filter controls for a one-line description of what each control does.

Clicking your agency's row opens the compliance detail, which carries two tabs at the top: Overview and PDB Report. Two further drill-in views, Licenses and Appointments, open when you click a state badge or appointment button on the Overview tab.

The Overview tab repeats the four-count compliance summary (this time counting your states, not your whole organization) and then lists every state where your agency has a presence:

A Compliance filter sits above the table. Use it to show only the states in a chosen status (for example, only Non-Compliant) so you can focus on the states that need attention.

The PDB Report tab renders your agency's Producer Database report, the official NIPR record carriers and regulators rely on. Use the download control on this tab to save a copy when a market asks for your PDB on file.

The Licenses view lists each individual state license held by your agency:

Two filters sit above the table:

The Appointments view lists each carrier appointment held by your agency:

A Status filter sits above the table; use it to show only appointed or only terminated carriers.

Note: A For Cause termination is the one to watch. It signals the carrier ended the relationship for a specific reason, and a new market may ask about it during onboarding.

The same shield icon is used across the overview and the per-state detail. Read it as follows:

Why does my overview show only one row? Compliance Overview is your own agency's self-view, so it lists your organization as a single row. The detail behind that row is where the per-state, per-license, and per-appointment information lives.

What is the difference between Agency License and DRLP License? The Agency License is your firm's business-entity license in that state. The DRLP License is the license of your Designated Responsible Licensed Producer, the named individual a state requires the agency to nominate. A state can mark the agency compliant while the DRLP is not, or the reverse, which is why both appear separately.

My status is Unknown. Is something broken? Usually not. Unknown means the compliance data for that position has not synced yet. Give it time to sync and refresh the page. If it remains unknown, contact support so we can confirm your records are connected.

Where do these license and appointment records come from? They are sourced from official regulatory data, including the NIPR Producer Database. The PDB Report tab shows that underlying record directly.

A license shows the wrong status. How do I fix it? Confirm the Expiry Date and Active flag on the Licenses view first. If the regulatory record is correct but Turris shows a different status, contact support with the license number and state so we can investigate.

If you have questions about Compliance Overview or encounter any issues, contact our support team at support@turris.com.