Overview

The Product and State Selections page is the single switch that decides whether the agencies you invite are asked, during onboarding, to choose which of your products they want distribution authority for and which states they plan to distribute in. Turn it on to capture each agency's product and state footprint up front; turn it off to shorten onboarding when you assign that authority another way.

What is the Product and State Selections Setting?

Product and State Selections is one of the configurable steps in your Agency Onboarding flow. When the step is on, every agency you invite must select the products they want to sell and, for each product, the states where they intend to distribute. The available products and states come from your Products & Compliance settings, so this page only controls whether the step appears, not what it offers.

Who uses it. Licensing managers, onboarding administrators, and compliance leads at carriers, MGAs, and wholesalers: the people who decide how much of the product and state catalog a new agency must declare before going live.

What you can do here:

Turn the Product and State Selections onboarding step on or off for every agency you invite from this point forward.
Save the change automatically the moment you flip the toggle, with no separate Save button.
Read an in-page description of exactly what the step asks an agency to do.
Have edits blocked safely if your role lacks update access to Agency Onboarding settings, so the toggle cannot be changed by accident.

Accessing the Product and State Selections Setting

This page lives inside the global Settings modal, so you can open it from anywhere in the app.

Click Settings at the bottom of the left sidebar. The Settings modal opens (carriers, MGAs, and wholesalers land on Products & Compliance by default).
In the left-hand list, under the Organization group, click Agency Onboarding to expand it.
Click Product And State Selections.
The Product and State Selections panel loads inside the modal.

Close the modal at any time to return to the page you were on.

What's visible on the page

Element	Description
Product and State Selections Step callout	Advisory heads-up box at the top reading: "In the product and state selection step your invited agencies must select which products they would like to have distribution authority for. For each of your products, agencies can specify the states where they wish to distribute. The available products and states are determined by your 'Product & Compliance' requirement settings."
Product and State Selections heading	Section title that introduces the single control below it.
Use this Onboarding Step? label	Label for the only toggle on the page.
Question-mark icon next to the label	A small round ? button. Click it to open a popover that reads: "When enabled, invited agencies must select which products they would like to have distribution authority for. For each of your products, agencies can specify the states where they wish to distribute. The available products and states are determined by your Product and State compliance requirement settings."
Use this Onboarding Step? toggle	The switch that turns the step on or off. On means agencies must complete the step; off means it is skipped.

Turning the Step On or Off

When you'd do this. Your team has decided that new agencies should declare their product authority and operating states during onboarding (so licensing and appointment checks can start right away), or you have decided to handle authority centrally and want to drop the question. Either way you flip the toggle here, and the next agency you invite sees the new flow.

Open Settings → Agency Onboarding → Product And State Selections.
Find the Use this Onboarding Step? row.
Click the toggle to flip it.

Toggle state	What it means for invited agencies
On (step enabled)	Every newly invited agency must complete a product and state selection screen before they can finish onboarding. The products and states they can pick come from your Products & Compliance catalog.
Off (step disabled)	The product and state selection screen is skipped during onboarding. Agencies move straight to the next configured step.

The change saves automatically about half a second after you flip the toggle. There is no Save button.
A green success alert confirms "Onboarding settings updated successfully."

Note: This setting governs future onboarding flows. Agencies that already completed the step keep their existing selections when you flip the toggle; nothing is removed retroactively.

Tip: Finalize your Products & Compliance catalog before turning this step on. Everything an agency sees on the selection screen is driven by that catalog, so missing or misconfigured entries there show up as gaps to the agency.

What Happens Without Permission

Only members whose role grants Update access to Agency Onboarding settings can flip the toggle. If you do not have that permission:

A feature-restriction notification is shown on the control.
Clicking the toggle triggers an error alert reading "You do not have permission to update onboarding settings," and the toggle snaps back to its previous state automatically.
Ask an administrator at your organization to grant update access to Agency Onboarding settings, or contact Turris support if you believe you should have it.

Note: Access to the whole Agency Onboarding area also depends on your subscription. If the Agency Onboarding feature is not part of your plan, the section is shown as unavailable rather than editable.

What Agencies See

When the step is on, an invited agency reaches a product and state selection screen during onboarding that asks them to:

Choose the products they want distribution authority for, from the products you have configured in Products & Compliance.
For each chosen product, choose the states they intend to distribute in, limited to the states you have enabled for that product.

These selections establish each agency's requested distribution authority. Every agency makes its own choices, so one agency's selections never affect another. When the step is off, the screen is skipped and the agency continues to the next configured onboarding step.

Related Settings

The behavior of this step depends on configuration elsewhere in Settings:

Setting	Where to find it	What it controls
Products & Compliance	Settings → Products & Compliance	The catalog of products offered to invited agencies and, for each product, the states available to choose from.
Agency Onboarding (other steps)	Settings → Agency Onboarding	The other onboarding steps you can switch on or off, such as Upload Documents, Payment Details, Custom Questions, and Pre-Contract Review.

Frequently Asked Questions

Does turning the step off remove product and state selections agencies already made? No. Selections captured while the step was on stay on those agencies. Turning the step off only skips the screen for newly invited agencies.

Why does the toggle snap back when I click it? Either your role does not include update access to Agency Onboarding settings, or the Agency Onboarding feature is not part of your subscription. In both cases the toggle reverts and an alert explains why.

Where do the products and states an agency sees come from? From your Products & Compliance settings. Each product has its own list of allowed states, and only those products and states are offered to the agency during onboarding.

Do I need to click Save after changing the toggle? No. The page saves the new value automatically a moment after the toggle changes, and a success alert confirms it.

Can two agencies pick different states for the same product? Yes. Each agency makes its own state selections per product, scoped to the states you have enabled for that product.

Can I rename the step or change the wording agencies see? No. The step's label, description, and behavior are fixed. To collect additional information during onboarding, use the Custom Questions step instead.

Best Practices

Configure Products & Compliance first. The products and states an agency sees during the step come straight from that catalog, so finalize it before turning the step on to avoid showing gaps to invited agencies.
Decide once, then communicate it. Flipping the toggle changes the experience for every agency invited from that moment on, so align the decision with your onboarding and licensing teams before changing it.
Pilot with a test agency. Before enforcing a new policy at scale, invite one test agency and walk through the selection screen to confirm the flow and the catalog options match what you expect.
Record your reasoning. Note why your organization turned the step on or off so future administrators understand the decision when they revisit it.
Check permissions before chasing a bug. If someone reports that the toggle keeps reverting, confirm their role includes update access to Agency Onboarding settings before escalating.

Agency Onboarding: Upload Documents - set the compliance-document checklist (Errors & Omissions and W9 always required; Cyber optional or mandatory) every invited agency must satisfy.
Agency Onboarding: Payment Details - decide whether invited agencies must provide banking information before finishing onboarding.
Agency Onboarding: Custom Questions - build an extra drag-and-drop step that captures information the standard steps do not collect.
Agency Onboarding: Pre-Contract Review - require a manual review checkpoint before the producer agreement goes out for signature.
Settings: Products & Compliance - define every product you distribute and the state-by-state license and appointment rules that govern it.
Settings: Template Agreements - keep a library of producer agreement templates ready to use when onboarding a new agency.
Settings: Business Rules - set organization-wide defaults for coverage thresholds, onboarding automation, AML/OFAC screening, and compliance verdicts.
Settings: Security - tighten organization-wide sign-in, including SMS one-time-password multi-factor authentication.
Users (Settings) - add teammates, assign roles, and manage who can access your organization.
Settings: Personal Notifications - choose which events trigger an email or in-app alert for your account.
Settings: Email Domain - register a custom sending domain so outgoing emails come from your own brand.
Settings: Integrations - connect Turris to third-party tools such as HubSpot to keep data in sync.
API (Settings) - generate API Clients and Restricted Access Tokens to connect Turris to your own systems.
Settings: Webhook - register HTTPS endpoints that receive automatic notifications when key compliance events happen.