Email Domain is where you register your own sending domain so the platform emails Turris sends on your behalf (agency invitations, compliance notifications, document requests) arrive from your brand instead of the default turrisfi.com address. Sending from your own domain raises recipient trust, improves inbox placement, and keeps every agency-facing message consistent with the rest of your communications.

Email Domain lets you swap the default turrisfi.com sender for a custom domain you control, prove ownership by publishing a short list of DNS records, and watch the platform confirm the domain automatically. Once the domain is verified, every outbound email goes out under the From address you chose during setup.

Who uses it. Administrators and IT or compliance leads at carriers, MGAs, and wholesalers, usually working alongside whoever manages the organization's DNS (an internal IT administrator or an external DNS provider).

Key capabilities:

Email Domain lives inside the global Settings modal rather than on its own page, so you can open it from anywhere in the platform.

What you see depends on whether a domain has already been registered. In both states, a neutral Email Domain advisory banner sits at the top reminding you that registering a domain replaces the default turrisfi.com sender.

Note: Email Domain is a premium feature gated by your subscription. If your organization is not yet a Turris customer, the page shows a Become a Turris Customer prompt (with Request Access and Contact Support options) in place of the configuration. If you are a customer but your plan does not include Email Domain, the page shows an Insufficient Subscription notice. The Email Domain entry itself always appears in the Settings sidebar.

When you'd do this. You want outbound emails from Turris to come from your own brand rather than turrisfi.com. Registering a domain is a one-time setup, and only one email domain is allowed per organization.

Tip: Use a dedicated subdomain such as mail. or notify. rather than your root domain. Platform email stays isolated from day-to-day company mail, and DNS changes for the subdomain cannot affect your executives' inboxes.

Note: Only one email domain can be registered per organization. If a domain already exists, or if the domain name you enter is already registered by another organization, registration is blocked and the page shows an error explaining why. Remove the existing domain before registering a new one.

When you'd do this. Right after registering, you need to publish the listed DNS records at your DNS provider so the email provider can confirm you own the domain. There is no verify button in Turris: once the records are live, verification completes on its own.

Tip: If you do not manage DNS yourself, send the records to whoever does. The copy controls make it easy to paste each value straight into a DNS provider console or a support ticket.

The DNS Records table lists every record the email provider generated for your domain. These records are fetched live from the provider each time you open the page, so the table always reflects the current configuration. It appears as soon as the domain is registered and stays visible after verification.

The line above the table changes with the domain's state: while unverified it reads "Add the following DNS records to your domain provider to verify ownership," and once verified it reads "Your domain has been verified. These DNS records are active."

Warning: DNS values are case-sensitive, and a single missing or altered character is the most common cause of failed verification. Always use the copy icons rather than retyping the values.

When the domain reaches Verified, a Custom Email Address card appears below the DNS Records table with the message "Outgoing emails will be sent from this address." It shows the full From address platform emails now use (for example info@mail.yourcompany.com). Use the click-to-copy control to share it with your team or drop it into support documentation.

Note: The custom email address is captured at registration and is not edited from this page. To change the From address after verification, remove the domain and register it again with the new address.

When you'd do this. You are switching to a different sending domain, retiring the brand the domain represents, or deliberately reverting to the default Turris sender while troubleshooting deliverability. Removal takes effect immediately.

Warning: Removal is immediate and cannot be undone. To use the same domain again you must register it and republish the DNS records. Any records left at your provider do no harm but stop affecting platform email until the domain is re-registered.

The badge on the domain overview card reflects the overall verification state. Each per-record badge in the DNS Records table follows the same color logic at the record level.

While the domain is in any non-verified state, two helper cards appear: a How to configure your DNS records guide with the four publishing steps, and an Important notice reminding you that verification is automatic and propagation can take up to about an hour.

Why should I register a custom email domain? Outgoing platform emails default to turrisfi.com. Registering your own domain means recipients see emails coming from your brand, which improves trust, recognition, and inbox placement.

Do I have to register my main company domain? No. Most organizations register a dedicated subdomain such as mail.yourcompany.com so platform email is clearly separate from internal mail and DNS changes do not affect day-to-day company email.

What do I enter in the Custom Email Address field? The complete From address you want on outgoing emails, such as info@mail.yourcompany.com. The form validates it as an email address and will not submit a bare username.

How long does verification take? DNS propagation can take anywhere from a few seconds to about an hour, depending on your provider and existing TTLs. The status updates on its own once verification succeeds, and refreshes whenever you reopen the page.

Why is my domain still showing DNS Records Required after I added the records? The records have not propagated yet, or one or more do not match the table exactly. Recheck each record's Type, Name, and Value at your provider, and use the copy icons to eliminate typing mistakes.

What happens if verification fails? The badge turns red and reads Verification Failed. Compare each record at your provider against the table and correct any mismatch. The platform re-checks automatically as records change.

Do I need to click a verify button? No. Verification starts automatically the moment the domain is registered and continues until the provider confirms every record. The page updates as the status changes.

Can I change the custom email address after the domain is verified? Not from this page. Remove the domain and register it again with the new address.

What happens to emails when I remove the domain? Future emails immediately fall back to turrisfi.com as the From address. Emails already sent are unaffected.

Do I need to add an MX record? Only if your DNS Records table includes one. The list is generated by the provider for your specific setup, so publish exactly what is listed and nothing more.

Why don't I see the Add Domain button or the remove icon? Those controls appear only for members whose role grants permission to manage email domain settings. A read-only member can open the page and view the DNS records but will not see the Add Domain button or the remove (trash) icon. Contact your administrator if you need that access.

If you have questions about Email Domain or encounter any issues, contact our support team at support@turris.com.