Overview
The Event Log settings page is where you decide which compliance events show up in your personal Event Log inside Turris, so your feed surfaces the activity you care about (expiring licenses, failed syncs, new branches) and stays quiet about the rest. Every preference here is yours alone and applies only to your own account.
What is the Event Log?
The Event Log preferences page lets you tune your in-app activity feed event by event, so you see the things that need your attention without scrolling past noise. For each event Turris can raise about your agencies and agents, a single In-App toggle controls whether that event lands in your Event Log.
Who uses it. Every user with access to the downstream app, typically licensing managers, agency principals, and compliance staff who watch license expirations, compliance sync results, corporate registration activity, and new branches, and who want their Event Log focused on the categories tied to their job.
What you can do here:
Decide which events appear in my Event Log, one In-App toggle per event
Read in plain language exactly what triggers an event before I turn it on, using the ? icon next to each event
Work through events one category at a time using collapsible sections (License Events, Compliance Events, and so on)
Have every change save automatically the moment I flip a toggle, with no Save button to click
Trust that a failed save rolls back instantly, restoring the previous toggle state and showing an error so I never end up with a setting I did not intend
Note: These toggles control your in-app Event Log only. Email is configured separately under Settings → Personal → Notification Email, where you set how often you receive your action-item digest email.
Accessing the Event Log Settings
In the left sidebar, click Settings (the gear icon near the bottom of the navigation). The Settings modal opens.
In the left category list of the modal, find the Personal group heading.
Click Personal (the person icon) to expand the group.
Click Event Log (the bell icon) in the expanded list.
The panel loads with an Event Log info box at the top reading "Choose which events show up in your Event Log." Below it are collapsible accordion sections, one per event category. Each section header shows a small pill badge with the number of events it contains, for example 4 events. Sections start collapsed so you can focus on one category at a time.
The categories shown to a downstream organization are:
Section | What it groups |
New Entity Events | New branches joining your organization, including duplicate-NPN branches that need review |
License Events | New licenses, renewals, expiration warnings, and expirations for your agencies and agents |
Distribution Partner Insurance Policy Events | E&O / Cyber / W9 and other distribution-partner policy expirations and upcoming expirations |
Compliance Events | Compliance data sync completions, sync failures, and compliance status degradations |
Corporate Registration Events | Filing requests, document requests and uploads, status changes, and document deletions for your registered entities |
Click any section header to expand it; click the same header again to collapse. Inside an expanded section, every event row contains:
Element | Purpose |
Event name | The human-readable label for the event, for example License added |
? icon | A small dark circle marked with a question mark. Click it to read a short description of when the event fires and who it covers (agencies, agents, or both) |
In-App toggle | Turns the event on or off in your Event Log. The label In-App sits to the right of the switch |
Tip: Read the ? description before turning an event on. The descriptions spell out the exact trigger, so you can tell, for example, that License expiring fires 60 days ahead of the expiration date rather than on the day it lapses.
Turning an Event On or Off
When you'd do this. You realized you missed a degraded compliance status because that event was off, or your Event Log is cluttered with corporate-registration document uploads you do not track. Open the Event Log settings to switch individual events on or off for your own feed.
Open the left sidebar → Settings → Personal → Event Log.
Click the section that contains the event you want to change (New Entity Events, License Events, Distribution Partner Insurance Policy Events, Compliance Events, or Corporate Registration Events).
Find the event by its label. Click the ? icon next to it to confirm what triggers it before changing anything.
Flip the In-App toggle:
On (toggle filled and slid right) means the event will appear in your Event Log.
Off (toggle gray and slid left) means the event is hidden from your Event Log.
The change saves automatically the moment the toggle flips. There is no Save button and no success confirmation; the new state simply persists.
Note: Turning an event Off does not stop the event from happening in Turris. The underlying activity still occurs (a license still expires, a sync still runs); you just will not see it surfaced in your Event Log.
Warning: If a save fails (for example, your session expired or the network dropped), the toggle snaps back to its previous state and an error alert appears reading "Failed to update notification settings." Retry the toggle, and sign back in if the problem continues.
Finding an Event
The Event Log panel has no per-event filter or search box. To locate an event, expand the section it belongs to (the badge on each section header tells you how many events it holds), then scan the rows.
To jump straight to this panel from anywhere else in Settings, use the Search settings box at the top of the modal's left category list and type Event Log. That search matches setting page names, not individual events, so it takes you to the panel rather than to a single event row.
Available Events
The events below are the ones a downstream organization can receive. Each row shows the label as it appears in the panel and the description shown when you click its ? icon.
New Entity Events
Event | Description shown |
Branch accepted | A branch has been accepted by your organization. |
Duplicate npn branch created | A branch with a duplicate NPN was created in your organization. |
License Events
Event | Description shown |
License added | A new license has been created for one of your agencies or agents. |
License renewed | An existing license has been renewed for one of your agencies or agents. |
License expiring | An agency or agent license expires in 60 days. |
License expired | An agency or agent license expired. |
Distribution Partner Insurance Policy Events
Event | Description shown |
Policy expiring | A policy expires in 60 days for one of your agencies or agents. |
Policy expired | A policy has expired for one of your agencies or agents. |
Compliance Events
Event | Description shown |
Compliance data synchronized | An agency or agent's compliance data has finished synchronizing. |
Sync failed | A synchronization failed for one of your agencies or agents. |
Compliance status degraded | An agency or agent compliance status degraded due to a license status change. Review authorization status. |
Corporate Registration Events
Event | Description shown |
Corporate registration status changed | The status of a corporate registration filing has been updated. |
Corporate registration documents requested | Information has been requested for a corporate registration filing. |
Corporate registration documents uploaded | Information has been uploaded for a corporate registration filing. |
Corporate registration filing requested | A new corporate registration filing has been requested. |
Corporate registration document deleted | A document was deleted from a corporate registration filing. |
Corporate registration home state document deleted | A home state document was deleted for a corporate registration. |
Corporate registration document version deleted | A document version was deleted from a corporate registration filing. |
Toggle States
Each event row has one In-App toggle. Its state is the only status indicator on the page.
State | Appearance | Meaning | What to do |
On | Toggle filled and slid to the right | The event will appear in your Event Log. | Leave it on for events you act on. If you stop needing it, turn it off to reduce noise. |
Off | Toggle gray and slid to the left | The event is suppressed from your Event Log. | If you later realize you are missing something important (for example, Compliance status degraded), turn it back on. |
Disabled | Toggle dimmed and not clickable | Your role does not have permission to change notification settings. | Ask an administrator at your organization to update your role, or have them adjust the setting for you. |
The N events pill badge on each section header is a count, not a status. It tells you how many events live in that section, regardless of whether they are on or off.
Frequently Asked Questions
Are these preferences shared with my team? No. Event Log preferences are personal to your user account. Each teammate configures their own under their own login.
Do my preferences follow me across devices? Yes. Preferences are stored against your user account, so they apply on every device and browser where you sign in.
Does this control my email notifications? No. The toggles here only control your in-app Event Log. Email cadence is a separate setting at Settings → Personal → Notification Email, where you choose how often and when you receive your action-item digest email.
Why is there no Save button? The page saves automatically the moment you flip a toggle. The change is applied immediately and confirmed by the server in the background, so you can move straight to the next toggle.
I turned an event off. Did I stop it from happening? No. Turning an event off only hides it from your Event Log. The underlying activity still happens in Turris; other users who have the event enabled will still see it.
Why are my toggles dimmed and unclickable? Your role does not include permission to update notification settings. Ask an administrator at your organization to grant the permission or to make the change on your behalf.
Why does my list of events look different from a teammate's? The events shown depend on what your organization can receive. A downstream organization sees New Entity, License, Distribution Partner Insurance Policy, Compliance, and Corporate Registration events; categories with no applicable events are hidden entirely.
Best Practices
Keep the time-sensitive events on. Leave License expiring, License expired, Compliance status degraded, and Policy expiring switched on. These events have a deadline attached, and your Event Log is where you will catch them in time.
Trim the high-volume, low-urgency events. Compliance data synchronized and the routine Corporate registration documents uploaded events fire often and rarely need immediate action. Turn them off if they are crowding out the events that matter.
Read the description before you decide. Click the ? icon and confirm the exact trigger. Several labels look similar (License expiring versus License expired, Documents requested versus Documents uploaded), and the description removes any ambiguity.
Revisit after each release. New event types are added over time. Open this panel during a quarterly review, expand every section, and decide on any events you have not seen before.
Coordinate coverage across the team. Because preferences are personal, make sure at least one teammate keeps Compliance status degraded and the license-expiration events on, so a critical event never slips past an empty Event Log.
Related Pages
Users (Settings): Control who at your organization can sign into Turris, which agency each person belongs to, and what they can see and change.
Org Structure (Settings): Model your organization as a top-level agency (TopCo) with branches underneath, so permissions, documents, and compliance records hang off the right legal entity.
Documents (Settings): Keep every compliance document for your organization (E&O, Cyber, Crime & Fidelity, and W9) in one place.
Contacts (Settings): Maintain one organization-wide directory of the people your agencies rely on when working with their markets.
Billing: Invoices: A searchable history of every Stripe invoice issued to your organization.
Payment Methods (Settings): Save and manage the cards used to pay Turris invoices for renewals, license fees, and subscription charges.
Need Help?
If you have questions about the Event Log settings or encounter any issues, contact our support team at support@turris.com.