Overview
Internal Licenses is the one-click bridge from your carrier or MGA account into your own company's agency account, so you can step away from overseeing your distribution network and manage the producer licenses your own company holds.
What is Internal Licenses?
Many carriers and MGAs are licensed producers in their own right: the company itself holds resident and non-resident producer licenses and carrier appointments at the corporate level. In Turris, those internal licenses live on the agency side of your business, inside the same License Management tools your distribution partners use. Internal Licenses lets you jump straight from your carrier or MGA workspace into your company's own agency workspace to keep those licenses current, without logging out and back in.
Who uses it. Licensing managers, compliance managers, and operations staff at a carrier or MGA whose own company entity holds producer licenses. These users need to keep the company's own licenses renewed, in good standing, and expanded into new states as the business grows, separately from the agencies and agents they oversee as a market.
With Internal Licenses you can:
Step into your company's own agency workspace in a single click, carrying your existing login with you.
Track and renew your company's own producer licenses across every state where the company is licensed.
Work your company's license actions, renewals, and requests using the agency-side License Management tools.
Keep your company's own license compliance separate from the distribution-network oversight you do as a carrier or MGA.
Switch back to your carrier or MGA account whenever you need to, using the same account switcher you already use.
Accessing Internal Licenses
Look at the left sidebar. Near the bottom, below your operational items (Agencies, Agents, License Compliance, Authority, Appointments, and so on), you will see Internal Licenses with a stacked-pages icon.
Click Internal Licenses.
This item does not open another page inside your carrier or MGA account. It moves you into a different account: your company's own agency account.
What's visible after you click
While Turris completes the switch, a short transitional screen appears. It contains:
Element | What it shows |
Internal Licenses message box | A confirmation reading "We're trying to switch you to your linked entity:" followed by the legal name of your company's agency account, so you can confirm you are landing in the right place. |
Loading indicator | A spinner shown while Turris finishes moving you into the agency account. |
Once the switch finishes, you land in your company's agency workspace. The left sidebar then shows that account's tools, including its License Management area, rather than your carrier or MGA tools.
Switching to Your Company's Agency Account
When you'd do this. Your company holds its own producer licenses, and you need to step over to the agency side to renew a license that is coming due, add a license in a state where the company is expanding, or check the company's own license compliance.
Open Left sidebar → Internal Licenses.
Turris immediately switches your session into your company's linked agency account. The transitional screen confirms the account name while the switch completes.
You land in your agency workspace. Use that account's left sidebar, and its License Management area in particular, to manage your company's own licenses.
Note: The switch happens with a single click. There is no confirmation prompt, which is why the option only appears once Turris has an agency account linked to your carrier or MGA account.
Tip: To return to your carrier or MGA account, open your account menu in the sidebar and choose Change Account, then pick your carrier or MGA account from the list. This is the same switcher you use to move between any Turris accounts you belong to.
Page States
Internal Licenses can show one of three states depending on your plan and your account setup. Each tells you whether the switch is available and what to do if it is not.
State | When you see it | What to do |
Switching | Right after you click Internal Licenses. The Internal Licenses message box names your linked agency and a loader runs. | Nothing. Wait a moment for Turris to finish moving you into the agency workspace. |
No Linked Agency | You reach the page but your carrier or MGA account has no agency account connected to it. The message reads "Your organization does not have a linked agency configured." | Contact Turris support to set up the internal licenses feature. The connection between your carrier or MGA account and your agency account is configured by Turris, not self-serve. |
Feature not available | Internal Licenses is missing from your sidebar, or the page shows an upgrade prompt. | Your plan does not include the Internal Licenses feature. Contact Turris support or your account manager to enable it. |
Frequently Asked Questions
Why don't I see Internal Licenses in my sidebar? Either your plan does not include the Internal Licenses feature, or your carrier or MGA account is not yet linked to an agency account. Both are set up by Turris. Contact support to enable the feature or create the link.
I clicked Internal Licenses and saw "No Linked Agency". What does that mean? It means your organization does not yet have an agency account connected to your carrier or MGA account. Reach out to Turris support to configure the connection, and the option will start working.
Do I need to log in again after switching? No. Turris carries your existing login into the agency account, so the switch is seamless. If this is your first time switching, Turris also sets up your user in that account using the same name and access level you have on the carrier or MGA side.
How do I get back to my carrier or MGA account? Open your account menu in the sidebar and choose Change Account, then select your carrier or MGA account from the list.
Will my company's license data get mixed with my distribution data? No. The two accounts stay completely separate. Switching only changes which account you are working in. Your company's own licenses live on the agency side, and the agencies and agents you oversee live on the carrier or MGA side.
Best Practices
Confirm the account name before you start working. Internal Licenses changes which account you are acting in. Check the workspace name on the transitional screen, and again in your account menu, so you never make changes in the wrong account.
Use Change Account to move back, not a fresh login. Switching accounts through the account menu keeps your single session intact. Logging out and back in is slower and unnecessary.
Route setup requests to Turris support. If Internal Licenses is missing or shows "No Linked Agency", the entitlement or the account link is configured by Turris. Ask support to set it up rather than creating a second, unconnected agency account yourself.
Need Help?
If you have questions about Internal Licenses or encounter any issues, contact our support team at support@turris.com.